Course Aims

To provide those employed in the role of Customer Service with a National Vocational Qualification.

Who should attend

Those who are engaged in the role of Customer Service.

Course Content

• To complete 7units (2 mandatory & 5 optional units)
• MANDATRORY:
• Prepare yourself to deliver customer service
• Provide customer service within the rules
• OPTIONAL:
• Recognise and deal with customer queries, requests and problems
• Give customers a positive impression of yourself and your organisation
• Promote additional products or services to customers
• Process customer service information
• Live up to the customer service promise
• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Deal with customers face to face
• Deal with customers by telephone
• Deliver reliable customer service
• Deliver customer service on your customers’ premises
• Recognise diversity when delivering customer service
• Resolve customer service problems
• Develop customer relationships
• Support customer service improvements
• Develop personal performance through delivering customer service

Qualification

City & Guilds NVQ level 2 Customer Service

Assessment

By an agreed assessment plan, Internally Verified and Externally Verified by C&G.

Course Diary

No scheduled dates for this course

Please contact us for further details