Course Aims

To provide those employed in the role of Customer Service with a National Vocational Qualification.

Who should attend

Those who are engaged in the role of Customer Service.

Course Content

• To complete 7units (2 mandatory & 5 optional Units)
• MANDATRORY:
• 101 Prepare yourself to deliver customer service
• 105 Provide customer service within the rules
• OPTIONAL:
• 106 Recognise and deal with customer queries, requests and problems
• 201 Give customers a positive impression of yourself and your organisation
• 202 Promote additional products or services to customers
• 203 Process customer service information
• 204 Live up to the customer service promise
• 205 Make customer service personal
• 206 Go the extra mile in customer service
• 207 Deal with customers in writing or using ICT
• 208 Deal with customers face to face
• 209 Deal with customers by telephone
• 210 Deliver reliable customer service
• 211 Deliver customer service on your customers’ premises
• 212 Recognise diversity when delivering customer service
• 213 Resolve customer service problems
• 214 Develop customer relationships
• 215 Support customer service improvements
• 215 Develop personal performance through delivering customer service

Qualification

City & Guilds NVQ level 2 Customer Service

Assessment

By an agreed assessment plan, Internally Verified and Externally Verified by C&G.

Course Diary

No scheduled dates for this course

Please contact us for further details